Frequently Asked Questions
At MOS, we believe thoughtful design should extend to your experience with us. Here you'll find answers to common questions about our products, shipping, care, and more.
About MOS
What makes MOS different from others?
What makes MOS different from others?
MOS blends premium, functional materials with minimalist design and intentional living principles each product is built to enhance your everyday, not add to the noise.
How long will my order take to arrive?
How long will my order take to arrive?
We aim to dispatch all orders within 1–2 business days.
Once shipped, delivery within Australia typically takes 3–7 business days, depending on your location.
You’ll receive tracking details via email so you can follow your order’s journey to your door.
Please note: during peak periods or holidays, there may be slight delays.
What is your returns policy?
What is your returns policy?
We want you to love your MOS pieces as much as we do. If your order arrives damaged, faulty, or not quite what you expected, please contact us within 14 days of receiving your order so we can make it right.
We accept returns on unused items in their original packaging. Once your return is approved, you’ll receive a replacement or refund (excluding shipping fees).
Please note: we can’t accept returns on items that have been used, assembled, or purchased on final sale.
What if my item arrives damaged?
What if my item arrives damaged?
We take great care to ensure your MOS pieces arrive in perfect condition.
If your item arrives damaged or faulty, please contact us within 7 days of delivery at hello@mosliving.com with photos of the product and packaging.
We’re here to make sure your MOS experience is as seamless as the spaces you create.
Are the shelves easy to assemble?
Are the shelves easy to assemble?
Absolutely. Every MOS shelf is designed with simplicity in mind - no complicated instructions, just a few easy steps.
Each piece comes with a clear guide and can be set up in around 15 minutes, so you can go from clutter to calm in the time it takes to make a cup of tea.
Because functional design should make life easier — not add to your to-do list.
